Course Introduction
The goal of this course is to cultivate talented people with global service manners that are essential to the service industry.
Students can experience world-class service culture through real-world examples.
From the basics of service to sales techniques, how to deal with dissatisfied customers, and how to deal with customers by customer type, you can learn all the situations that can occur through practice and use them immediately at the service site.
Cost
KRW 1,200,000 million won. Airfare separately.
Including course fees (5 days), material costs (DiSC diagnosis sheet), cultural experience fee (2 days: Seoul City Tour, Everland), room with full-board (Suwon Mate Hotel or similar)
Schedule
| Days | Mon | Tue | Wed | Thurs | Fri | Sat | Sun | Mon | Tue |
|---|---|---|---|---|---|---|---|---|---|
| schedule | Entry | Class | Class | Class | Class | Class | Cultural experience day 1 | Cultural experience day 2 | Departure |
| Breakfast and ready 8:00~9:40 |
Entry | Breakfast and ready | Breakfast and ready | Breakfast and ready | Breakfast and ready | Breakfast and ready | Breakfast and ready | Breakfast and ready | Breakfast |
| Morning classes 10:00~1:00 |
The importance of global service manners, basic etiquette | Sales skills | How to respond to customers in different situations | How to handle complaints | How to respond to customers by different views | Seoul City Tour (Gyeongbokgung Palace, Lotte Tower, Apgujeong-dong or Hongdae) |
Everland | Departure | |
| Lunch 1:00~2:00 |
Lunch | Lunch | Lunch | Lunch | Lunch | ||||
| Afternoon 2:00~5:00 |
The importance of global service manners, basic etiquette | Service communication | How to respond to customers in different situations | Stress management | Service Contest | ||||
| Dinner 6:00~7:00 |
Dinner | Dinner | Dinner | Dinner | Dinner | Dinner | |||
| Hotel 7:00~ |
Accommodation allocation | Hotel | Hotel | Hotel | Hotel | Hotel | Hotel | Hotel |